Role-based email detection
Know which addresses go to a shared inbox.
What it does
Why it matters
Role accounts reach a function, not a person — they tend to engage less and complain more. Flagging them lets you decide how to treat them instead of mailing blind.
Role addresses like info@ and sales@ reach a shared inbox, not a person, so they tend to engage less and complain more. Flagging them lets you decide their fate instead of mailing blind into a help desk.
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Frequently asked
Should I remove role accounts?
It depends on the send — many exclude them from cold outreach but keep them for transactional or account-level mail.
Which prefixes count as role-based?
Common ones include info, sales, support, admin, billing and contact, among others — we flag them so you can filter.
Are they always bad?
Not always, but they carry higher complaint risk, so the flag lets you treat them deliberately.
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